Shipping & Delivery
Thank you for choosing Thedesignertotes brand products! We always strive to ensure that you have the best shopping experience ever. We hope you enjoy them as much as we do – please refer to our shipping page for more information on how your order will be processed and shipped.
Calculating delivery times:
Delivery time = processing time + shipping time for products and services.
Business days: Monday – Friday (excluding holidays)
Warehouse address: 9858 Olivia St, Jacksonville, FL 32219 (Please contact our customer service via email at [email protected] if you would like to process a return and refund).
1. Processing time:
At Thedesignertotes after successful payment, the next step is order processing and starts immediately after payment is completed. Usually, it takes 1 to 2 business days to complete. Special requests placed after 12:00 PM (GMT-05:00) Eastern Standard Time will be processed the following day.
Shipping Carriers: We use reputable carriers such as USPS, UPS, FedEx, and DHL. Estimated delivery dates depend on factors such as the destination address and how quickly we prepare the goods for delivery.
2. Delivery Time:
US Standard Shipping: 3–4 Business Days
International Shipping: 10–20 Business Days
3. Estimated Delivery Time:
US Standard Shipping: 4–6 Business Days
International Shipping: 11–22 Business Days
Address or Product Changes
If you change the shipping address or product in your order, it will take an additional 1–2 business days to process your order. We generally do our best to accommodate our customers; Changes to the order they request require additional procedures to make the order correct. That’s why our team may need more time to adapt to these changes and process them in the best possible way.
Shipping Costs
When it comes to shipping, we apply flat rates to all orders based on the number of items the customer purchases. This means that a flat shipping rate is applied to each order, regardless of the number of items in the shipment.
$49 for shipping within the United States.
$85 for international shipping.
Track Your Order
Once your order has shipped, you will receive a Tracking Number via email within 2–3 business days. We primarily use USPS, DHL, and FedEx for shipping. You can track your package using the Tracking Code provided on our website: https://thedesignertotes.com/order-tracking/.
Tracking Code Issues
It may take 1–2 days for the tracking code to be updated in the carrier’s system. If the tracking code is not active within 3 business days, please contact us at [email protected] for assistance.
Missing Items
If you notice any missing items in your order, please notify our customer service team at [email protected] within 48 hours of receiving the package.
Please provide detailed information, including order number and item description, for a prompt resolution.
Late Delivery
While we always strive to deliver on time, sometimes unforeseen circumstances may cause delays.
Reasons that may lead to delays include incorrect addresses, adverse weather conditions, or international customs clearance, among others.
If your delivery is delayed, please contact us at [email protected] to resolve it within 2 business days. We are committed to resolving any issues promptly and ensuring your satisfaction.
Questions or concerns:
If you have any questions or concerns regarding our shipping policies or the status of your order, please contact our customer service team.
Thedesignertotes Store
Email: [email protected]
Address: 40900 Woodward Ave, Bloomfield Hills, MI 48304
By placing an order with Thedesignertotes, you agree to abide by our shipping policies outlined above.