Return and Refund Policy – Thedesignertotes
Last updated: June 20, 2024
The following terms apply to all orders placed on our website. We reserve the right to amend this policy without prior notice when necessary, and we retain the right to make the final decision in cases of disputes.
Return & Exchange Eligibility
At Thedesignertotes, we accept returns and exchanges if you’ve changed your mind or received a defective item.
Please do not send any items back without notifying us first via email.
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Return & refund requests must be made within 30 days from the date you receive your order.
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Items must be returned unused, in original condition and packaging, with all accessories included.
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Items marked as non-returnable or non-exchangeable are excluded from this policy.
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Items purchased as part of a bundle/set must be returned as a full set.
How to Request a Return or Refund
Step 1:
Email us at [email protected] with the subject:
“Return & Refund Request”
Include:
Step 2:
Our team will review your request within 1–2 business days.
Step 3:
If approved, we’ll email you a return label.
Print the label and send the item(s) back in original packaging to:
754 Jimae Ave, Independence, KY 41051, United States
Return/Refunds Are Not Accepted If:
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Product is damaged due to customer misuse
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Return request is made after 30 days
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Returned items are used, opened, or missing packaging/accessories
Refund Processing
Once your return is received and inspected, we’ll notify you via email regarding approval or rejection.
If approved, the refund will be issued to your original payment method within 3–10 business days.
Return Shipping & Fees
Delays in Refund
If your refund is delayed:
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Check your bank account or card statement again
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Contact your credit card provider — it may take time to reflect
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Contact your bank — processing may be in progress
If you’ve done all the above and still haven’t received your refund, email us at:
[email protected]
Important: Please DO NOT return any items without email confirmation.
We are not responsible for lost or unapproved returns.
Exchanges
Need an exchange?
Email us at [email protected] with the subject:
“Exchange Thedesignertotes”
Include:
We’ll process exchanges for the same item only.
Order Cancellations
You may cancel your order within 12 hours of placing it for a full refund.
After that time, cancellations may be treated as a standard return.
Address Accuracy
Please ensure your shipping address is complete and accurate.
If your package cannot be delivered due to an incorrect address, we cannot be held responsible for the loss.
Questions or Concerns?
We’re happy to help!
Please contact our support team at:
[email protected]
Ruby Avila –
It’s beautiful. It’s more beautiful than what I thought it was gonna be. It’s perfect.
MarcoG –
I had recive my BERKIN 40 cm today and this company did a great Job packing and sending my bag and the bag looks Amazing and I love and it I will recommend this Web Page to everyone to get great Quality Bags and Great Prices 😍 thank you 🙏🏻🫶🙏🏻🙏🏻🙏🏻🙏🏻😘🫶🫶🫶🫶🫶🫶🫶🫶🫶
Robin-Renee Allbritt –
This bag is Beautiful 🥰 a gorgeous matte Black with nickle hadware. It is a statement piece that I will enjoy carrying my laptop and essentials in!
leonnin1 –
This bag far exceeded my expectations! Fantastic quality and I have already gotten complements on it! Would def recommend.
Kurt –
Took a long time to get the bags, but love them a lot. Wonderful workmanship! I wanted an orange set but the price went up in a short time.
💎 kartika_D 🦋 –
I purchased this bag from lily, she’s an amazing seller, love the bag, as described and fast shipping. ❤️❤️
Professor Gray –
Arrived in a week! I’m excited to use it for work. It fit all the things I usually fit in my back pack. If TikTok is around past this weekend, I will be purchasing in more colors.
Ice~Tré –
Great quality! Doesn’t come in a box by the way. I like it
v*****9 –
Nice bag, didn’t receive all the other products that were told would be with it.
Jill Horne –
Excellent quality. Love the bag!
Kalei Glozier –
Amazing quality.
J*****1 –
Gorgeous
M*****n –
Bag is beautiful
Megan Miller –
This is the third bag I purchase from MB. Each has surpassed quality expectations and the stitching is top tier. Don’t hesitate and be patient in receiving as shipping takes almost 2 weeks. Well worth the wait!
Capacity: Weekend bag big
Material: Real cowhide leather
Quality of work: Great quality stitching
Characteristics: Metals are not plastic
victoriaamidou –
The bag is beautifully made. It took 21 days to arrive. However, it was worth the wait. It didn’t come packaged in a fancy box but that’s okay. I ordered the 40cm in black with gold hardware and it is huge and smells good. I am happy with my purchase. I received what I ordered.