Modify/Cancel Order
In your purchasing decisions, you may change from one type to the other, and as such, at Thedesignertotes, we are willing to be sensitive to those changes. As a result, we provide you with an opportunity to edit the order or cancel it in case you have placed it within the first 24 hours. However, we understand that beyond this timeframe, modifications or even cancellations get hard once the order passes through the processing stage before the delivery stage is reached.

For change or cancellation of the order, kindly use the email, [email protected] within the first 24 hours of obtaining your order or you can use any other secure payment methods we provide. In case of contacting us, please, provide important information like the number of your order, your e-mail associated with it, and the details concerning the changes you want to make. We suggest that you use email correspondence for your request, although it is not obligatory, of course. Once received, we will process your cancellation or modification instantly, and will notify you of the same via an email upon completion.

However, as much as is possible, we will endeavour to make the changes you request but due to the processing time involved, we are unable to guarantee that the change will be effected immediately. We would therefore like to thank you for your understanding and cooperation in this regard.

IF YOU HAVE ANY PROBLEMS, WHAT SHOULD YOU DO?
If there are problems such as the product being faulty, or any inquiries, we wish to remind everyone that do not hesitate to contact us immediately as we will be always willing to assist.

Thedesignertotes Store

Email: [email protected]

Address: 40900 Woodward Ave, Bloomfield Hills, MI 48304(This is NOT a Warehouse Address. Refunds CANNOT be issued if an order is returned to this address.) Please contact our customer service via email at [email protected] if you would like to process a return and refund.

Mon – Sat: 9AM-5PM EST
We’re always happy to help!